We Are Committed to Serving All

Moncure Fire provides equal opportunity and access to all Fire Department Programs and Activities to each and every person residing in or visiting the jurisdiction, regardless of race, color, national origin, language, religion, disability, sex or age.  

In doing so, Moncure Volunteer Fire Department complies with Federal Civil Rights Laws and is committed to providing its programs and services to all persons without discrimination in accordance with:

- Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin (including language). 

- Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability. 

 - Title IX of the Education Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities.

- Age Discrimination Act of 1975, which prohibits discrimination based on age.

- U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs. 

If individuals think that Moncure Fire has failed to provide these services or discriminated in another way based on race, color, national origin (including language), disability, sex, age, or religion, they can file a complaint by mail, fax or email to: 

Fire Chief Robert Shi

US Mail: PO Box 289 - Moncure, NC 27559

Fax: 919-545-2839 (fax)

Email: robert.shi@moncurefire.com

-Complaints should be made no later than 180 days after the date of the alleged discrimination. Persons filing a complaint with the Fire Department should notify the Fire Chief as to whether they has also reported the case to the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL) – contact info below. This is requested to avoid duplicate investigations.

-The Fire Chief will acknowledge the complaint, in writing, within 10 business day of receipt. 

-Once the compliant is initiated and acknowledged, the Fire Chief will correspond with the complainant via US Mail.

-If the only complaint filed is filed with the Fire Department, the Fire Chief will conduct an investigation including interviewing all parties involved and will document all complaints and all findings in an electronic format on the Department’s computer system for future review.

-The Fire Chief will keep and open line of communication with the Complainant throughout the process and will report the results of the investigation within 180 days of the initial complaint.

-The Fire Department will assist persons with Visual and Hearing Disabilities and those with Low English Proficiency in making their complaint by use of the procedures in Section 3.5 of this document.

Individuals can also file a civil rights complaint with the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL):

E-mail: CRCLCompliance@hq.dhs.gov (fastest method to submit your complaint)

Fax: 202-401-4708

U.S. Mail:

U.S. Department of Homeland Security

Office for Civil Rights and Civil Liberties

Compliance Branch, Mail Stop #0190

2707 Martin Luther King, Jr. Ave., SE 

Washington, D.C. 20528

For additional information: www.dhs.gov/crcl Phone: 202-401-1474 Toll-Free: 1-866-644-8360 

Moncure Fire is committed to ensuring all people have full access to of its activities and services. As part of its normal operations, Moncure Fire regularly provides assistance to persons with disabilities. If any persons require additional reasonable accommodations, Moncure Fire is committed to providing that assistance.

To request an accommodation for a person with disabilities, contact the Fire Chief by Email, US Mail, Fax, telephone or in person. The current Fire Chief’s contact info is as follows:

Fire Chief Robert Shi

US Mail: PO Box 289 - Moncure, NC 27559

Fax: 919-545-2839 (fax)

Email: robert.shi@moncurefire.com 

Phone: 919-542-4191

In Person: 2389 Old US1 – Moncure, NC 27559

If the request comes in person or via a phone call, the request will be acknowledged at the time of request. If the requests comes in written form (Mail, Email, Fax), the person requesting and accommodation will receive an acknowledgment within 5 business days and the Department will endeavor to provide the accommodation within 14 days or as soon as possible/practical.

Moncure Fire Provides the following Information and Services for Persons with Disabilities and Persons with Limited English Proficiency:

-Free aids and services, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, etc.), to communicate effectively with persons with disabilities. 

-Free language services, such as qualified foreign language interpreters and information written in other languages, to ensure meaningful access to programs and activities for persons with limited English proficiency. 

-Note – As a small, rural Fire Department, we consult with our Chatham County partners, such as the Chatham 911 Center (Emergency Management) and Chatham County Health Department and other vendors to provide some of these services. For example, the 911 Center provides oral translation services for time-sensitive issues via the language line service - CryaCom International. For less time sensitive issues, written translation is provided in-house or through the Chatham Health Department, depending on the language in question.

-Individuals who require these services should contact: 

-Fire Chief Robert Shi

-Via US Mail: PO Box 289 - Moncure, NC 27559

-Via Fax: 919-545-2839 (fax)

-Via Email: robert.shi@moncurefire.com

-Or 

-For Emergencies – Call 911

-Or

-For Time-Sensitive Non-Emergencies, Call the Non-Emergency Line at the 911 Center: 919-542-4191.

Las personas con bajo dominio del inglés que requieran servicios de emergencia o que no sean de emergencia de Moncure Fire deben comunicarse con:
-Jefe de Bomberos Robert Shi
-A través del correo de EE. UU.: PO Box 289 - Moncure, NC 27559
-Vía Fax: 919-545-2839 (fax)
-Por correo electrónico: robert.shi@moncurefire.com
-O
-Para Emergencias – Llame al 911
-O
-Para situaciones que no sean emergencias sensibles al tiempo, llame a la línea que no es de emergencia en el Centro 911: 919-542-4191.